We believe that leadership shows up at all levels of the organization, and organizations are best when leaders thrive throughout the organization. Our Leadership Development Practice is dedicated to
enabling individuals and teams to channel their
talent and passion in the service of their customers, colleagues and larger communities.
Having a skilled and trusted coach at key career transitions can be momumental in opening new possibilities and ways of being. We believe in the value of coaching brings and in finding the right coach for the moment. We ensure a good coaching fit from the start. Beginning with interviews and 360º assessments, our coaches seek to understand the larger context for change, and then help the coachee make sense of and embody the new skills to achieve their goals.
We recognize that the learning and development needs of our clients are different, based on their own history and forward trajectory. We work hand-in-hand with our clients to design the right content and mix of initiatives to address existing gaps in technical, soft, and power skills. Our design approach focuses on influencing business results, tying our efforts to specific KPIs.
Managers who coach their teams see better engagement, improved performance, greater retention of skilled employees, and higher customer satisfaction. In this program, we work with managers to build skills beyond directing the activities of their teams to coaching team members in the embodiment of new practices and their own career development.
When creating a culture of greater inclusion, diversity, equity, and access, it is vital to have leadership model and advocate for the change they want to see. In this program, we work with leaders to build a greater awareness of systemic racism and how it shapes our world today, develop skills to listen to and empathize with those from different backgrounds, and define concrete actions to support a more equitable, diverse, and inclusive culture.
Trust is essential for organizations and teams to be effective and successful. With greater trust comes higher collaboration, faster coordination, and more engagement in the pursuit of bigger and bolder endeavors. As experts in trust, with a deeply grounded understanding of the phenomenon, our program helps teams learn to observe and talk about trust, and cultivate skills to build trust when it is missing and re-build it when it is broken.
Many leadership development programs focus on individuals at the top of the organizational structure. We know first-hand the power and value in embedding leadership through the organization, especially with individual contributors and supervisors at the frontline. By cultivating ownership, accountability, the ability to bridge silos, and a passion for the customer, individuals drive greater customer satisfaction and higher productivity, all while experiencing more engagement.
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